ReturnsUpdated a year ago

Return Options for Mainland UK

RETURNING WITH ROYAL MAIL

• Register your return in the Royal Mail portal – either by clicking on the Royal Mail logo or using this link.
• All returns must include your ‘SCH’ order reference number.
• Fill out the returns form and include with your return, click here if you need a new one.
• An email will be sent to you which includes two FREE label options;
• 1 – A QR code – show the code at your local post office and a label will be printed for you.
  2 – A PDF label for you to print at home and fix to your parcel.
• Take your order to any Post Office, keeping hold of proof of purchase and tracking details.
• You will receive your refund to your original payment method within 10 working days from the day you return your item.

RETURNING WITH DPD

• Register your return in the DPD portal – either by clicking on the DPD Logo or using this link
• All returns must include your ‘SCH’ order reference number
• Fill out the returns form and include with your return, click here if you need a new one
• Please print your FREE DPD label, at home
• Once attached to your parcel, choose from over 6000 local parcel drop off points, and drop off at a time and place that suits you
• Please retain your proof of postage

HOW TO RETURN AN ITEM FROM THE CHANNEL ISLANDS

• Returns from The Channel Islands and returns are at your own cost.
• Fill out the returns form and include with your return, click here if you need a new one.
• Return using the postal option of your choice. We strongly recommend that you use a service that provides a certificate of return and a tracking number.

UK RETURNS ADDRESS

Unit 1

Mallard Business Park

Trent Road

Grantham

NG31 7XQ